Return & Refund Policy
At Apni Dukaan, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully before making a purchase.
1. Return Eligibility
We accept return requests within 7 days of delivery, provided that the product meets the following conditions:
- The item must be unused, unworn, and in its original condition.
- The product must be returned with its original packaging, tags, and accessories (if applicable).
- Proof of purchase or order details may be required.
Products that are damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.
2. Non-Returnable Items
Certain products may not be eligible for returns due to hygiene, personal use, customization, or other reasons.
These may include:
- Personal care or beauty products once opened or used.
- Customized or personalized products.
- Products damaged by the customer.
- Items marked as non-returnable on the product page.
- Products without original packaging or missing accessories.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photos or videos of the product and packaging.
- A brief description of the issue.
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.
4. Refund Policy
Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed within 5β10 business days.
Refunds will generally be issued through the original payment method used during the purchase.
Please note that banks and payment providers may take additional time to reflect the refund in your account.
5. Cancellation Policy
Orders can be cancelled before they are processed or shipped.
Once an order has been shipped, cancellation may not be possible. In such cases, customers may request a return according to this policy.
6. Return Shipping
If the return is due to a damaged, defective, or incorrect product, return shipping costs may be covered by us.
For returns due to other reasons, return shipping charges may be deducted from the refund amount or paid by the customer, depending on the circumstances.
7. Order Refusal or Failed Delivery
If an order is refused at delivery or cannot be delivered due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
Refund eligibility in such cases will be reviewed individually.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: apnidukaan2808@gmail.com
Store Name: Apni Dukaan
We will do our best to resolve your concerns as quickly as possible.
Thank you for shopping with Apni Dukaan.